This EULA is between you and Journey Rewards Inc. and governs the Journey mobile application and its updates. It supplements the Journey Terms & Conditions at journey.com/terms. Accept it through the designated acceptance process before use. You must satisfy the adult eligibility and account rules in those Terms. Those Terms include an individual arbitration agreement for eligible United States disputes, exceptions and a 30-day opt-out. Mandatory consumer rights prevail.
1. License and restrictions
Journey grants a limited, personal, nonexclusive, revocable, nontransferable license to install and use the app on devices you own or control, subject to this EULA and applicable store usage rules. For Apple distribution, this includes use on Apple-branded products as permitted by the Apple Media Services usage rules and permitted Family Sharing or volume-purchase access. Store sharing of the app does not transfer an individual membership, bonus or partner benefit unless expressly included.
Do not copy, resell, sublicense, unlawfully reverse engineer, remove proprietary notices, bypass security, access others' accounts or use the app for prohibited conduct under the general Terms. Mandatory legal exceptions and applicable open-source license rights remain available. Approved APIs, accessibility tools and authorized integrations may be used within their permitted scope. Journey and its licensors retain all intellectual-property rights not expressly granted.
2. Accounts, memberships and purchases
An app download does not purchase or cancel a membership. Journey Membership & Loyalty Terms, Earning Terms and any accepted Legend Paid Membership Terms govern those features. A store-billed purchase is managed through the identified store's purchase, restoration, cancellation and refund processes, subject to law. Journey-billed subscriptions are managed with Journey. Deleting the app does not cancel a subscription or a booking.
3. Device permissions, AI and privacy
The Privacy Policy at journey.com/privacy and Cookie Policy at journey.com/cookies explain app information practices. Location, notifications, photos, camera, microphone, contacts and other permissions are requested only for the relevant enabled feature and can be managed through device or app controls. Declining optional permissions may limit that feature, not waive your legal rights. A biometric unlock prompt does not itself authorize Journey to collect the biometric template.
Concierge and Threads require acceptance of their supplemental terms and separate connection/action permissions. AI output can be inaccurate and is not a confirmed transaction. A device or app-store permission does not grant every partner access to your profile, permit marketing or authorize a financial action. Partner-domain services retain the privacy boundaries stated in the Privacy Policy.
4. Updates, support and termination
We may provide security, compatibility and feature updates, subject to your settings and legal requirements. Some updates may be required for safe operation. Feature changes and termination remain subject to paid-service commitments, notice and nonwaivable rights; this EULA does not create a separate unrestricted power to remove paid access without remedy.
Journey provides app support through concierge@journey.com or +1 (888) 990-4712. We may suspend or terminate the license for a material breach, a security risk or another lawful reason under the general Terms. Stop using and uninstall the app when the license ends. Accrued obligations and provisions that inherently survive continue. Ending the app license does not automatically close the account or cancel third-party purchases. Required open-source notices and source materials are available through the app or on request.
5. Apple-specific terms
If you obtain the app from Apple's App Store, this EULA is between you and Journey, not Apple. Journey, not Apple, is responsible for the app and its content. Apple has no obligation to provide app maintenance or support.
If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price, if any, for the app. To the maximum extent permitted by law, Apple has no other warranty obligation; Journey is responsible for other claims, losses or expenses attributable to a failure to conform to a warranty, subject to lawful limitations.
Journey, not Apple, is responsible for addressing claims concerning the app or its possession or use, including product-liability, legal/regulatory compliance, consumer-protection and privacy claims. Journey, not Apple, is responsible for investigating, defending, settling and discharging third-party intellectual-property infringement claims relating to the app, subject to applicable law.
You represent that you are not located in a country subject to a US government embargo or designated as a terrorist-supporting country, and are not on a US government prohibited or restricted-party list, to the extent those restrictions apply to provision of the app. You must comply with applicable third-party agreements when using it. Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it upon your acceptance. This does not make Apple responsible for Journey membership or a supplier's services.
6. Google Play and other stores
For Google Play distribution, this EULA is between you and Journey, not Google. Journey is responsible for the app and support. Your use and purchases must comply with applicable Google Play terms, which govern Google's own role. Other authorized distribution channels may have disclosed additional terms. No store provision reduces nonwaivable rights.
7. General terms and contact
The general Terms & Conditions govern user content, warranties, liability, lawful third-party indemnity, disputes, changes and general contract provisions. The EULA controls app-license and store-specific matters only. It does not add a conflicting liability cap or expand consent. Export and sanctions restrictions apply only as required by applicable law. Consumer guarantees, privacy and payment remedies that cannot be excluded remain intact.
Journey Rewards Inc., 447 Broadway, Suite 2661, New York, NY 10013, United States. Support: concierge@journey.com, +1 (888) 990-4712. Legal: legal@journey.com. Privacy: privacy@journey.com.