Can I modify my event details after booking?
Of course! Details don’t need to be finalized until 7 days before the event. For modifications within 7 days of an event, please contact our concierge or the service provider directly.
What time does the service provider arrive?
For private dining experiences, your chef or service team will arrive 1 to 2 hours prior to the Start Time entered at the time of booking. Exact details will be confirmed 48 hours prior to your event. For massage services, your therapist typically arrives 15 - 20 minutes before the Start Time you selected.
How does the booking process work?
Reservations are made on a first-come, first-serve basis, and a reservation is not considered confirmed until at least a deposit has been made. Once a reservation has been made, you can work with our concierge or directly with the chef or service provider to fine-tune and customize your event.
What is the cancellation policy?
If you cancel 30 days or more ahead of the event, your deposit may be used to reschedule your event for an alternate date. If you cancel less than 30 days from the event, your deposit is non-refundable. Final balances are charged 7 days prior to an event, at which time they are non-refundable. Service providers may have their own terms of service, so please check directly with your service provider if you have any questions regarding an event cancellation.
How do I know if a chef or service provider is available for the date of my event?
If an experience is available to book instantly, you will see a "Book" button that allows you to instantly confirm the reservation by making a deposit. Sometimes an experience is not marked to book instantly — instead, you can request the experience by clicking the "Request" button. The experience provider will respond, usually by email, within 48 hours.
Can chefs accommodate allergies and dietary requirements?
Absolutely. You can make a note of any allergy or dietary restrictions at the time of booking. You can also request menu adjustment after booking, and the chef will do their best to accommodate.
Can I contact my chef or service provider?
Yes! Once your booking is confirmed with a deposit, your chef or service provider will be a message or phone call away should you wish to contact them. Alternatively, you may reach out to our concierge team at any time.
What does 'not currently available' mean?
Most of our experiences are instantly bookable. However, some service providers may not be available at the time or date you're interested in, or for the group size. In these cases, we encourage you to submit a request to the service provider (they typically respond within 24 - 48 hours) as our service providers are often able to accommodate your individual requests.
Experiences typically have a minimum and maximum guest count, listed below the Experience name. If you're considering an experience with fewer or more guests listed, please submit a request, as our service providers are often able to accommodate your individual needs.
How long is the experience or event?
The length / duration of each Experience is listed below the Experience name. This is of course an estimate! Depending upon your menu or service selection, it can always change.
