Reservations are made on a first-come, first-serve basis, and a reservation is not considered confirmed until at least a deposit has been made. Once a reservation has been made, you can work with our concierge or directly with the chef or service provider to fine-tune and customize your event.

A 30% deposit is required for bookings made 15 or more days from your event start date. For events starting within 14 days or less, full payment is required at the time of booking. The balance of payment is due 14 days prior to your event date and will be processed automatically using your payment method on file. If your service is adjusted for any reason (adding or removing a service, adding optional gratuity, etc.) any amounts owed or refunds due will be processed automatically 5 days after your event using your payment method on file.

If you cancel 31 days or more ahead of the event, your deposit is fully refundable. If you cancel 30 days or less from the event, your deposit is non-refundable. At 10 days prior to your event, your booking is non-refundable.

For private chef dining, your chef or service team will arrive 1.5 to 2 hours prior to the Start Time entered at the time of booking. Exact details will be confirmed 48 hours prior to your event. For wellness services, your therapist or instructor typically arrives 15 - 20 minutes before the Start Time you selected. For ski rentals that include delivery and pickup, enter your preferred time and your provider will confirm availability after booking.

Of course! Details don’t need to be finalized until 10 days before the event. For modifications within 10 days of an event, please contact our concierge or the service provider directly.

If an experience is available to book instantly, you will see a "Book" button that allows you to instantly confirm the reservation by making a deposit. Sometimes an experience is not marked to book instantly — instead, you can request the experience by clicking the "Request" button. The experience provider will respond, usually by email, within 24 - 48 hours.

Yes! Once your booking is confirmed with a deposit, your chef or service provider will be an email, text or phone call away should you wish to contact them. Alternatively, you may reach out to our concierge team at any time.

Absolutely. You can make a note of any allergy or dietary restrictions at the time of booking. You can also request menu adjustment after booking, and the chef will do their best to accommodate.

Experiences typically have a minimum and maximum guest count, listed below the Experience name. If you're considering an experience with fewer or more guests listed, please submit a request, as our service providers are often able to accommodate your individual needs.

The length / duration of each Experience is listed below the Experience name. This is of course an estimate! Depending upon your menu or service selection, it can always change.